Privacy policy

Welcome to DrinksOne! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

Last updated: 02/12/2025

1. Introduction

Welcome to DrinksOne. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or purchase from us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
We act as a Data Controller for personal information processed through our website.

2. Information We Collect


2.1 Personal Information you provide

We may collect the following when you interact with our website, create an account, or make a purchase:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely by our payment provider; we do not store card numbers)
  • Account login details
  • Any information you provide when contacting customer support

2.2 Information collected automatically

We may collect:

  • IP address
  • Device and browser type
  • Pages visited and actions taken
  • Referrals and campaign tracking data
  • Cookie and pixel data (see section 6)

2.3 Information from third parties

We may receive anonymised or aggregated advertising and analytics data from advertising and analytics platforms such as Meta, Google, TikTok, Pinterest, Shopify or other partners.

3. How We Use Your Information


3.1 To process your orders and deliver our services

  • Fulfilling orders and providing customer support
  • Fraud prevention and account security
  • Managing returns and after-sales service

3.2 For marketing and personalisation

We may use your information to:

  • Send you marketing emails, newsletters, and product updates
  • Create personalised recommendations
  • Measure and improve campaign performance
    You can unsubscribe at any time.

3.3 Use of customer data on third-party advertising platforms

We may upload your hashed email address or phone number to advertising platforms (e.g., Meta, Google, TikTok) to:

  • Show you personalised or retargeted ads
  • Exclude you from seeing ads for products you already purchased
  • Build lookalike or similar audiences
  • Measure advertising effectiveness
    Hashing means that identifiable data is transformed into a code before being shared. Platforms are contractually required to keep this data secure and use it only for our advertising purposes.

3.4 For analytics and website improvement

  • Understanding how users interact with our site
  • Improving site performance and customer experience

3.5 To comply with legal obligations

  • Tax, accounting, and regulatory requirements
  • Responding to legitimate requests from authorities

4. Lawful Bases for Processing

We process your personal information using the following legal bases:

  • Contract – to fulfil your order or manage your account
  • Recognised Legitimate Interests (under the Data Use and Access Act 2025), including: direct marketing, improving our website and security, preventing fraud, and using customer data for retargeting and advertising
  • Consent – where required for email marketing or certain cookies
  • Legal obligation – to comply with applicable laws

You may object to processing based on legitimate interests at any time.

5. Information Sharing and Disclosure

We do not sell your personal information.
We may share your data with trusted third parties who help us operate our business, including payment processors, delivery partners, IT and hosting providers, marketing platforms (Meta, Google, TikTok, Klaviyo), analytics services, and fraud-prevention tools.
All partners must keep your data confidential and secure.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable essential website functions
  • Measure performance
  • Improve user experience
  • Provide personalised advertising

Under UK law (2025 DUAA changes), certain cookies (e.g., analytics, functional performance cookies) may be used without prior consent, provided we offer clear information and an opt-out mechanism.
You can manage cookies in your browser settings or through our cookie preferences tool.

7. Security

We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the following rights under UK GDPR:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion in certain circumstances
  • Objection to processing based on legitimate interests
  • Restriction of processing
  • Portability of your data
  • Withdraw consent at any time for activities based on consent
  • DSAR handling (DUAA update)

We will conduct reasonable and proportionate searches when responding to Data Subject Access Requests.
To make a request, contact: info@drinksone.com

9. Complaints Procedure

If you have concerns about how we handle your personal data, please contact us at: info@drinksone.com

We will acknowledge your complaint, investigate it, and respond within one month.
If you remain unsatisfied, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Significant changes will be communicated via our website or email.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@drinksone.com.

By using our website, you agree to the terms outlined in this Privacy Policy.

Thank you for choosing DrinksOne!